Effective Date: September 21, 2021
Our products at M Magazine are mostly virtual and digital in nature. Therefore, we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at email@example.com with details of the product and the defect to request a Return Authorization.
Upon receipt of the returned product with the Return Authorization we will replace the product or refund the purchase price, using the original method of payment.
In order to ensure you receive your money back, please follow the steps below:
All products must be accompanied by a packing slip along with the Return Authorization paperwork and a copy of the invoice. Returns that do not have the Return Authorization paperwork enclosed are subject to a ten percent (10%) Restocking Fee (outlined below) and returns that do not have the invoice number or a copy of the invoice will be subject to a five percent (5%) Credit Amount (outlined below). Please include also the total number of cartons being returned and the full name and address of the sender.
Return freight charges are the customer’s responsibility.
All returns without a Return Authorization will be subject to a ten percent (10%) restocking fee, calculated on the original invoice price of the item being returned.
Unless the invoice number or a copy of the invoice is provided, credit on all returns will be subject to an additional five percent (5%) returns handling fee. Custom products are limited to 20% returns calculated at the account level for the current academic year.