Return a Product: Policy and Instructions

Effective Date: September 21, 2021

General Policy

Our products at M Magazine are mostly virtual and digital in nature. Therefore, we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at contact@rubiconpublishing.com with details of the product and the defect to request a Return Authorization.

Upon receipt of the returned product with the Return Authorization we will replace the product or refund the purchase price, using the original method of payment.

Request Authorization

In order to ensure you receive your money back, please follow the steps below:

1. Request a Return Authorization: Paperwork for all requests to return items should be forwarded to our Customer Service Department using the contact information below:
   contact@rubiconpublishing.com
   Return Authorization requests should be accompanied by an original invoice.  Your request will be entered into our system and upon approval a Return Authorization will be sent to you within 10 (ten) business days. Once you have received your Return Authorization, the materials can be sent directly to our distribution centre at:
   ATTN: Rubicon, Returns
   The Georgetown Group Limited
   34 Armstrong Ave.
   Georgetown, ON L7G 4R9
   E-mail receiving@gtwcanada.com or
   call 905-873-2750 ext. 314 to obtain a delivery appointment

2. Keep carrier receipts and tracking numbers in case the package is lost in transit. Rubicon Publishing Inc. is not responsible for any lost items during return shipping. Please note that products returned without a return authorization will be returned to the customer at customer’s own expense.

How to Return Products

All products must be accompanied by a packing slip along with the Return Authorization paperwork and a copy of the invoice. Returns that do not have the Return Authorization paperwork enclosed are subject to a ten percent (10%) Restocking Fee (outlined below) and returns that do not have the invoice number or a copy of the invoice will be subject to a five percent (5%) Credit Amount (outlined below). Please include also the total number of cartons being returned and the full name and address of the sender.

Return freight charges are the customer’s responsibility.

1. Restocking Fee

All returns without a Return Authorization will be subject to a ten percent (10%) restocking fee, calculated on the original invoice price of the item being returned.

2. Credit Amount

Unless the invoice number or a copy of the invoice is provided, credit on all returns will be subject to an additional five percent (5%) returns handling fee. Custom products are limited to 20% returns calculated at the account level for the current academic year.